Shipping Policy

Last updated: 29 September 2026

This page explains how we prepare and deliver your order, how long it usually takes and what it costs.

At a glance

Processing: orders are prepared for dispatch within 1–2 working days.
UK delivery: usually 5–12 working days after dispatch, with tracking by email.
UK delivery cost: free on orders over £35, £4.95 below that. Any two pairs qualify.

1. Processing your order

We prepare orders for dispatch within 1–2 working days of you placing them (working days are Monday to Friday). In busy periods, such as sales and the run-up to Christmas, this can take a little longer.

Need to change something? Email info@bjorgk.com with your order number as soon as possible. We can change your order as long as it hasn’t been processed yet.

2. How your order reaches you

Your footwear is made and shipped by our production partner overseas, then delivered to your door by a UK courier, usually Evri or Royal Mail.

As soon as your order is dispatched, we’ll email you your tracking details. You can also follow your parcel on our Track my order page.

Tracking quiet for a few days? That’s normal while your parcel is travelling to the UK. Tracking usually updates again once the UK courier has it.

3. UK delivery times and costs

Order value	Delivery cost	Delivery time
Under £35	£4.95	Usually 5–12 working days after dispatch
£35 or more	Free	Usually 5–12 working days after dispatch

All UK orders are sent with tracked delivery. Delivery times are estimates, not guarantees. Please allow extra time in busy periods, especially if you’re ordering gifts before Christmas.

4. Delivery outside the UK

We’re a UK-focused brand and almost all of our customers are in the UK, but we can also deliver to many other countries. The delivery charge for your country is shown at checkout before you pay.

Estimated delivery times after dispatch:

Destination	Estimated delivery time
Europe	7–14 working days
North America	7–14 working days
Australasia	7–14 working days
Latin America	10–25 working days
Rest of the world	12–30 working days

5. If something goes wrong

Your parcel is late or tracking has stopped updating: if your order hasn’t arrived within the times above, or tracking hasn’t moved for a while, email us and we’ll resend your order or refund you.
The address was incorrect or incomplete: we’ll resend your order to the corrected address at our cost the first time. If it happens again on the same order, we may ask you to cover the cost of sending it again.
An item arrives damaged, faulty or incorrect: see section 2 of our Return and Refund Policy. We’ll put it right.
Please don’t refuse delivery. A refused parcel can take weeks to come back to us, which delays any refund. If you want to cancel, just email us instead.

6. Contact us

Email info@bjorgk.com with your order number. We aim to reply within 24 to 48 hours, Monday to Friday.

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